Strengthening Community Awareness of Consumer Protection to Prevent Fraud and Safeguard Consumer Rights: A Community Empowerment Program in Jakarta, Indonesia
DOI:
https://doi.org/10.62568/gsce.v2i3.900Keywords:
Consumer Protection, Community Empowerment, Fraud Prevention, Legal Awareness, Digital LiteracyAbstract
The rapid growth of the digital economy has provided greater convenience in commercial transactions while simultaneously increasing the risks of consumer fraud, violations of consumer rights, and misuse of personal data. These challenges highlight the importance of preventive educational initiatives to strengthen public legal awareness and consumer protection. This community service program aimed to improve community understanding of consumer rights and responsibilities, enhance legal awareness, and strengthen the capacity of community members to prevent fraud in both conventional and digital transactions. The program was conducted in June 2026 within the community surrounding Universitas Islam Jakarta using lecture and interactive discussion methods with unrestricted public participation. The educational materials covered consumer rights, personal data protection, digital transaction security, responsible use of digital financial services, and practical fraud prevention strategies. The program demonstrates that participatory consumer protection education effectively enhances public understanding of legal rights and encourages more responsible consumer behavior. Furthermore, the activity strengthened participants' awareness of protecting personal data, identifying potential fraud, and applying preventive measures in daily economic activities. Therefore, consumer protection education serves as an effective community empowerment strategy for improving legal literacy, strengthening fraud prevention, and fostering a more informed, resilient, and responsible society in the era of digital economic transformation.
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Copyright (c) 2026 Hamdan Azhar Siregar, Otom Mustomi, Lukman Hakim, Taufik Taufik, Dodi Rusmana
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