DIGITAL TRANSFORMATION IN EDUCATIONAL MANAGEMENT INFORMATION SYSTEMS TO IMPROVE SERVICE QUALITY IN ISLAMIC BOARDING SCHOOL
Keywords:
Educational Governance, Educational ServicesAbstract
Digital transformation has become a strategic necessity for educational institutions, including Islamic boarding schools, to improve governance effectiveness and service quality. This study aims to analyze the implementation of digital transformation in the Education Management Information System and its contribution to improving educational service quality in Islamic boarding schools. A qualitative approach with a case study design was employed. Data were collected through in-depth interviews, observations, and document analysis involving school leaders, administrative staff, information system operators, teachers, students, and parents. The data were analyzed using an interactive model consisting of data condensation, data display, and conclusion drawing and verification. The findings indicated that digital transformation has been implemented through the integration of administrative services, academic management, financial administration, institutional communication, and data-driven decision-making within a unified information system. The implementation improved administrative effectiveness, accelerated service delivery, enhanced information accuracy, strengthened transparency and accountability, and increased user satisfaction. The success of digital transformation was influenced by leadership commitment, human resource readiness, technological infrastructure, and organizational governance. The study concluded that digital transformation within the Education Management Information System not only optimized administrative processes but also strengthened educational service quality and promoted more adaptive, professional, and sustainable governance in Islamic boarding schools in the digital era.
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