Legal Education on Consumer Protection Against Fraud Practices in E-Commerce Transactions

Lisa Aminatul Mukaromah; Herinawati Herinawati; Abdullah Sani; Wendy Waldianto; Garnis Irawanti

doi:10.62568/jocs.v4i3.814

Authors

Lisa Aminatul Mukaromah Universitas Nahdlatul Ulama Sunan Giri
Herinawati Herinawati Universitas Malikussaleh
Abdullah Sani Sekolah Tinggi Agama Islam Aceh Tamiang
Wendy Waldianto Universitas Mulawarman
Garnis Irawanti Sekolah Tinggi Ilmu Manajemen Indonesia (STIMI) Samarinda

DOI:

https://doi.org/10.62568/jocs.v4i3.814

Keywords:

Consumer Protection, Digital Literacy, E-Commerce Fraud, Legal Education

Abstract

The rapid growth of e-commerce and digital financial services has enhanced the efficiency of commercial transactions while simultaneously increasing the risks of digital fraud, including phishing, personal data misuse, misleading product information, and unfair contractual practices. This community engagement program aimed to strengthen public legal awareness and digital literacy regarding consumer protection in e-commerce transactions. The program employed a participatory approach consisting of preliminary observation, preparation of educational materials, legal counseling, interactive discussions, case-based learning, and participant mentoring. The educational content covered consumer rights and obligations, personal data protection, digital transaction security, responsible use of pay later services, and consumer dispute resolution mechanisms. Based on pre- and post-activity evaluations together with participant observations during the sessions, participants demonstrated a significant improvement in their understanding of consumer rights, their ability to identify online fraud practices, and their awareness of conducting secure and responsible digital transactions. The novelty of this program lies in integrating consumer protection legal education with digital literacy through an application-oriented, case-based learning approach that strengthens community capacity to address risks in electronic commerce. Practically, the program offers a replicable educational model for local governments, educational institutions, and community organizations to enhance consumer protection in the digital economy. Future implementation should involve broader stakeholder collaboration and wider utilization of digital learning platforms to expand the program's sustainability and societal impact.

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